Billing Terms & Conditions

Last Updated: 28 June 2026

London Souvenir aims to provide a secure and straightforward payment process for customers shopping through our website.

By placing an order through our website, you agree to the terms outlined in this Payment Policy.

Payment Processing

Payments are processed through the payment providers available on our website during checkout.

All transactions are subject to authorization and approval by the relevant payment provider.

Accepted Payment Methods

Available payment methods may include:

  • Visa
  • Mastercard
  • American Express
  • Discover
  • Diners Club
  • JCB
  • Maestro
  • Visa Electron

Available payment options may vary depending on your location, device, or payment provider.

Currency

All prices displayed on our website are listed in:

British Pounds Sterling (GBP £)

Orders are charged in GBP (£) unless otherwise stated during checkout.

Payment Authorization

When an order is placed:

  • Your payment method may be authorized during checkout.
  • Payment processing begins when the order is submitted.
  • Orders may be cancelled if payment authorization cannot be completed.

If a payment is unsuccessful, customers should:

  • Verify their payment information.
  • Contact their bank or card issuer.
  • Try an alternative payment method.

Order Verification

In certain circumstances, orders may require additional verification.

We reserve the right to:

  • Cancel orders when payment cannot be verified.
  • Hold orders pending verification.
  • Request additional information when necessary.

Billing Information

Customers are responsible for providing:

  • Accurate billing information
  • Valid payment details
  • Current contact information

Incorrect or incomplete information may result in delayed or unsuccessful transactions.

Taxes

Where applicable, VAT and other required taxes will be displayed during checkout in accordance with applicable laws and regulations.

Refunds

Approved refunds are generally issued to the original payment method used for the purchase.

The time required for a refund to appear may vary depending on:

  • Your bank
  • Card issuer
  • Payment provider

For additional information, please refer to the Return & Refund Policy.

Payment Disputes

If you experience a payment-related issue, we encourage you to contact our customer support team before initiating a payment dispute with your bank or payment provider.

This may help us review the matter and provide relevant information regarding your order.

Payment Issues

If you experience difficulties during checkout or have questions regarding payment processing, please contact our customer support team.

Business Information

Business Name: London Souvenir

Business Address: 97 Westminster Bridge Rd, London SE1 7HR, United Kingdom

Business Email: support@londonsouvenir.uk

Business Phone: +44 20 7928 8908

Customer Service Hours: Monday – Friday | 9:00 AM – 5:00 PM (GMT/UTC+0)

Order Cut-Off Time: 5:00 PM (GMT/UTC+0)